Technology Industry Report

Building A Customer Experience Driven Culture for Revenue Success

Learn why: Everest ERP’s failure to hear customer concerns became Acumatica’s winning ticket. Investing early in customer success coverage contributed to Looker’s $2.6B acquisition success. LiveChat understands that onboarding is key to SaaS success and their 26,000 customers agree. Sage uses it’s G2 Crowd accolades and customer voice as a strong marketing tactic. Dell increases competitor monitoring to support its partner community.